Terms of Service.

Last updated June 3, 2026

Acceptance of Terms of Service

By registering for or using the Services, users agree to these Terms of Service and all operating rules, policies, and procedures published on the Site. The company may update these terms without notice. Certain Services may have additional terms and conditions that are incorporated by reference. These Terms apply to all users, including content contributors.

Eligibility

Users must be at least 18 years old to use the Services. The company reserves the right to refuse service to any person or entity and may change eligibility criteria at any time. Users are responsible for ensuring compliance with applicable laws in their jurisdiction.

Registration

Users must provide accurate and complete information during registration and keep account information updated. Users cannot impersonate others or use another person's account without permission. Users are solely responsible for account activity and password security. Users must immediately notify the company of any security breaches or unauthorized account access. Users can delete their accounts directly or through a company representative.

Content

Definition

"Content" includes information, videos, data, text, photographs, software, scripts, graphics, and interactive features generated or made accessible through the Services, including all User Content.

User Content

Users are solely responsible for content they upload or post. Users represent that their content is accurate, complete, up-to-date, and compliant with applicable laws. Users acknowledge that accessing content through the Services is at their own risk.

Notices and Restrictions

Content on the Services is protected by copyrights, trademarks, service marks, patents, trade secrets, and other proprietary rights. Users must abide by all copyright notices and restrictions. Users cannot sell, license, rent, or exploit content for commercial purposes or in ways that violate third-party rights.

Feedback License

Users grant the company a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, sublicensable, and transferable license to use feedback submitted regarding the Services.

User Content License Grant

By submitting User Content, users grant the company a worldwide, non-exclusive, revocable, royalty-free license to access, display, transmit, and store User Content solely to provide the Services. The license terminates upon content deletion.

Content Deletion

User Content remains available until the account terminates or the content is deleted, after which it is removed per the company's data retention policies.

Warranties

Users represent and warrant that their User Content does not infringe third-party rights, including intellectual property rights.

Free Memberships and Trials

The company may offer free memberships and trials at its sole discretion. The company may terminate free or trial access without notice for any reason. Services provided free or on trial are offered "as-is" with all defects and no warranties or technical support.

Prerelease or Beta Version

Beta Versions do not represent final products and may contain bugs causing system failures or data loss. Users must cease using Beta Versions if requested. Users agree the company may collect usage data from Beta Versions regardless of data collection opt-outs.

Availability of Content

The company does not guarantee content availability and reserves the right to remove, edit, or modify content without notice for any reason.

Unauthorized Use

Users must immediately notify the company in writing of any unauthorized content use, account access, or Services use. Users acknowledge responsibility for securing transmissions of User Content through encrypted connections.

Rules of Conduct

Users must not use the Services for any prohibited purpose. Users are responsible for all activity, conduct, User Content, and communications on the Services.

Users shall not take any action or distribute content that:

• Fails to comply with these Terms of Service;
• Infringes any patent, trademark, trade secret, copyright, right of publicity, or violates law or contractual duty;
• Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive, tortious, obscene, vulgar, or offensive;
• Constitutes unauthorized advertising, junk email, or spamming;
• Contains viruses or code designed to disrupt, damage, or interfere with Services or systems;
• Impersonates any person or entity, including company employees.

Users shall not:

• Create unreasonable loads on the company's infrastructure;
• Interfere with proper functioning of the Services;
• Bypass or circumvent access prevention measures;
• Run auto-responders or spam;
• Crawl or spider any Site pages;
• Harvest or scrape content;
• Violate guidelines and policies;
• Decipher, decompile, disassemble, or reverse engineer any Services code or algorithms;
• Modify, translate, or create derivative works;
• Copy, rent, lease, distribute, or transfer rights granted hereunder;
• Violate applicable local, state, national, or international laws and regulations.

The company reserves the right to access, read, preserve, and disclose information as necessary to satisfy legal requirements, enforce these Terms, detect fraud or security issues, respond to support requests, or protect rights and safety.

Users must comply with all U.S. and international trade sanctions, export control laws, and restrictions. Users warrant they are not prohibited from receiving the Services. Users shall not upload or transmit controlled export content without prior written approval.

Ownership

Ownership of User Content

Users retain all rights and ownership of their User Content. The company does not claim ownership rights to User Content.

Valid Intellectual Property

The company and its licensors remain sole owners of all right, title, and interest in the Services. The company does not grant users rights to patents, copyrights, trade secrets, trademarks, or other intellectual property rights beyond what the Terms specify.

Third-Party Services

The Services may link to other websites or resources, which are not under the company's control. Users access third-party resources at their own risk. The company is not responsible for third-party content, functions, accuracy, legality, or appropriateness. The company does not endorse or associate with third-party operators and is not liable for damage caused by third-party resources.

Payments and Billing

Paid Services

Certain Services may require payment. Payment terms presented during signup or use are deemed part of the Agreement.

Taxes and Third-Party Fees

Users must pay applicable taxes and third-party fees, including telephone charges, carrier fees, ISP charges, credit card fees, VAT, foreign exchange fees, and foreign transaction fees. The company is not responsible for these fees.

Billing

The company uses Stripe as its payment processor. Payment processing is subject to Stripe's terms, conditions, and privacy policies. By using Paid Services, users authorize the company to charge their chosen payment provider at current prices in accordance with payment terms. The company may correct errors even after requesting or receiving payment.

Payment Method

Payment terms depend on the Payment Method and agreements between users and their financial institutions. If payment fails, users agree to pay all amounts due upon demand. Users authorize the company to store and use payment methods. If primary payment fails, the company may charge backup payment methods. If all payment methods fail, the company may suspend Services access.

Recurring Billing

Users accept responsibility for recurring charges before cancellation. We may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice (receipt of which is confirmed by us) terminating that authorization. To cancel, contact support via in-app chat or email support@valid.co.

Current Information Required

Users must provide and maintain current, complete, and accurate billing information. Users must promptly notify the company or the payment processor of security breaches, canceled payment methods, or information changes. If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of Paid Services.

Change in Amount Authorized

If charges vary from preauthorized amounts (excluding tax changes or team member additions), users have the right to receive notice before charging.

Auto-Renewal for Subscription Services

Subscription Services automatically extend for successive renewal periods at current non-promotional rates. Users can change subscriptions in Account Settings or cancel by contacting the company. Cancelled subscriptions remain valid through the current term but won't renew. Users are not eligible for prorated refunds.

Reaffirmation of Authorization

Non-termination or continued Paid Service use reaffirms authorization to charge the Payment Method. Users are responsible for charges.

Free Trials and Other Promotions

Free trials and promotions must be used within specified timeframes. Users must stop using Paid Services before trial periods end to avoid charges. If inadvertently charged, contact support.

Termination

The company may terminate user access to all or any Services at any time, with or without cause or notice, resulting in forfeiture and destruction of all membership information. Users may terminate accounts by contacting the company via in-platform chat or email. All fees are non-refundable. Provisions that should survive termination, including license grants, ownership, warranty disclaimers, indemnity, and liability limitations, survive termination.

Warranty Disclaimer

The company has no special relationship, fiduciary duty, or responsibility regarding which users access the Services, what content users access, or how users interpret or use content. The company strongly encourages users to maintain backup copies and security protections for uploaded content, including encryption.

The company is not liable for deletion, destruction, damage, loss, or failure to store or encrypt any content. Users release the company from all liability for acquiring or not acquiring content. The company makes no representations concerning content accuracy, copyright compliance, or legality.

The Services and Content are provided "as is", "as available" and without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose.

The company does not warrant that Services will be secure, available, free of defects, free of viruses, free from loss or damage, or will not harm computer systems. Results may not meet user requirements. Users use Services at their own risk. The company has no obligation to verify user identities or monitor Services use. The company disclaims liability for identity theft or information misuse.

Indemnification

Users shall defend, indemnify, and hold harmless the company, affiliates, employees, contractors, directors, suppliers, and representatives from all liabilities, claims, and expenses, including reasonable attorneys' fees, arising from user use or misuse of Services, User Content, Terms of Service violations, or intellectual property infringement by users or third parties using user accounts or identities. The company reserves the right to assume exclusive defense and control, with user cooperation.

Limitation of Liability

In no event shall we, nor our directors, employees, affiliates, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence, warranty or any other legal or equitable theory with respect to the Services (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever.

The company is not liable for direct damages exceeding the greater of fees paid during the previous three months or $500. These limitations apply to the maximum extent permitted by law even if remedies fail their essential purpose. These Terms set forth the entire liability and exclusive remedy for Services access and use.

Dispute Resolution; Arbitration Agreement; Class Action Waiver

Notice of Claim and Required Information Dispute Resolution Process

If the company's support cannot resolve a dispute ("Claim"), users agree to informally resolve it in good faith by providing written Notice of Claim to the address in the Contact Section. The Notice must include user identity, claim description and basis, and relief sought, including specific monetary amounts. Claims cannot be combined with other individuals' claims.

If disputes are not resolved within sixty days of Notice receipt, legal actions must be resolved through small claims court or final binding arbitration, including disputes about the arbitration requirement, subject to listed exceptions. Neither party initiates legal action until sixty days after Notice receipt. This arbitration agreement applies to all claims arising before the Terms' effective date. The arbitrator has exclusive authority to resolve disputes regarding interpretation, applicability, or enforceability, including arbitration determination. Claims are permanently barred if not brought within one year of the event resulting in the Claim.

Location

Arbitration takes place at any reasonable U.S. location convenient for both parties.

Arbitration Fees and Costs

Filing, administration, and arbitrator fees are governed by arbitration provider rules, except that in Coordinated Actions, parties equally share arbitration fees. A "Coordinated Action" is any action where users are represented by law firms filing numerous coordinated individual arbitration demands of the same or similar nature against Valid within a short time. If users cannot afford arbitration fees, the company pays them. If the arbitrator finds claims or relief frivolous or brought for improper purposes, parties may seek fee reallocation.

Exceptions to Arbitration

Either party may bring court actions protecting intellectual property rights (patents, copyrights, moral rights, trademarks, trade secrets, but not privacy or publicity rights). Either party may seek relief in small claims court for disputes within that court's jurisdiction.

Acceptance of Arbitration and Right to Opt Out

Within thirty days of Services use or the last Terms update, whichever is later, users may opt out of arbitration and class action waiver provisions by sending written notice to the address in the Contact Section. If users opt out, the company is also not bound.

No Class Actions

Users may only resolve disputes individually and cannot bring claims as plaintiffs or class members in class, consolidated, or representative actions. If any class action waiver portion is unenforceable, that remedy is severed and may be sought in court. Any adjudication of non-arbitrable remedies is stayed pending arbitrable claims' outcomes.

Modification

The company reserves the right to modify these Terms, change, suspend, or discontinue Services by posting Site notices or sending notice through Services, email, or other electronic means. The company may impose feature limits or restrict Services access without notice. Users are responsible for checking these Terms periodically. Continued use after modification notification constitutes acceptance.

Miscellaneous

Entire Agreement and Severability

These Terms are the entire agreement regarding Services use and supersede all prior communications. If any provision is unenforceable or invalid, it is limited or eliminated minimally so these Terms remain in full force. Party failure to exercise rights does not constitute waiver.

Force Majeure

The company is not liable for failure to perform obligations resulting from causes beyond reasonable control, including mechanical, electronic, or communications failure or degradation.

Assignment

These Terms are personal to users and not assignable, transferable, or sublicensable by users without prior written consent. The company may assign, transfer, or delegate rights and obligations without consent.

Agency

These Terms do not create agency, partnership, joint venture, or employment relationships, and neither party has authority to bind the other.

Notices

Unless otherwise specified, all notices are written and sent to the Contact Section address, deemed given when received. The company may notify users by email, postal mail, in-Service postings, or other legally accepted means. Users are responsible for keeping account information current.

No Waiver

Company failure to enforce Terms provisions does not constitute waiver of rights to later enforce. Waiver in one instance does not waive future compliance. Written notice from authorized company representatives is required for binding waivers.

Contact

Questions about these Terms can be directed to hello@valid.co.